Legal

Privacy Policy

Last updated: 28 September 2026

At ESP Visuals we only ask for the information we need to answer your request and prepare your production. This policy explains, in plain language, what we collect, why, how long we keep it and how you can control it.

1. Who is responsible for your data

Company
ESP Visuals S.L.
Tax ID (CIF)
[CIF pending]
Registered address
C/ Pendolillo 5, [postcode] [city], Spain
Privacy contact
support@espvisuals.com

2. What data we collect

When you fill in the contact form: your name, email address, phone number and, if you give it, your company or agency; details about the property (type, location and estimated value); the services you need, where you will use the content and when you need it published; the package you are interested in; your message; the language of the form; and the date and time you accepted this policy and, if you choose to, our commercial communications.

When you write to us by email, WhatsApp or Instagram: the details you share in that conversation.

When you browse the website: technical data such as your IP address and browser type, which our hosting provider processes to deliver the site and protect it against abuse. We do not use analytics or advertising cookies (see our Cookie Policy).

Fields marked with an asterisk (*) are required: without them we cannot answer your request. Please do not send us special categories of data (health, beliefs, etc.); we do not need them.

3. Why we use it and on what legal basis

PurposeLegal basis (GDPR)
Answering your request, contacting you and preparing a quote or proposal.Steps taken at your request before entering into a contract (art. 6.1.b) and your consent when you submit the form (art. 6.1.a).
Managing the production and the client relationship if you hire us: planning, delivery, invoicing.Performance of the contract (art. 6.1.b) and our legal tax and accounting obligations (art. 6.1.c).
Sending you news, offers and new services from ESP Visuals by email or WhatsApp.Your consent, only if you tick the optional box (art. 6.1.a and art. 21 of Spanish Law 34/2002, LSSI). You can withdraw it at any time.
Keeping the website secure and filtering spam and repeated submissions.Our legitimate interest in protecting the website and our systems (art. 6.1.f).

We do not make automated decisions or build profiles about you.

4. How long we keep it

  • Requests that do not become a project: 12 months from our last contact, then deleted.
  • Clients: for as long as the relationship lasts and afterwards for the periods required by law (for example, 6 years for accounting records under the Spanish Commercial Code).
  • Commercial communications: until you withdraw your consent or ask us to stop.
  • Technical data: only for the short time our hosting provider needs for security.

5. Who we share it with

Your data is used only by ESP Visuals. We do not sell it or give it to third parties, except when required by law (for example, to the tax authorities).

To run the website and our business we rely on service providers that process data only on our behalf and under a data processing agreement:

ProviderServiceLocation
Vercel Inc.Website hosting and form processingUSA
Notion Labs Inc.Client and request management (CRM)USA
Google (Google Workspace, Google Fonts)Email and website typographyEU / USA

If you contact us via WhatsApp or Instagram, those platforms (Meta) also process your data under their own privacy policies.

6. International transfers

Some of these providers are based in the United States. Transfers are covered by the EU–US Data Privacy Framework, to which these companies are certified, or otherwise by the European Commission's Standard Contractual Clauses.

7. Your rights

You can at any time:

  • access your data and get a copy of it;
  • correct it if it is wrong or incomplete;
  • ask us to delete it;
  • object to or ask us to restrict its use;
  • receive it in a portable format;
  • withdraw any consent you gave, without affecting what was done before.

Just email support@espvisuals.com with the subject "Data protection". We may ask you to confirm your identity. We will reply within one month.

To stop receiving commercial messages you can also reply "STOP" or use the unsubscribe link in any of them.

If you think we have not handled your data properly, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Minors

Our services are aimed at property owners and professionals. We do not knowingly collect data from people under 14.

9. Security

We apply reasonable technical and organisational measures to protect your data: encrypted connections (HTTPS), access restricted to the ESP Visuals team, and providers that meet European data protection standards.

10. Changes to this policy

We may update this policy when our services or the law change. The current version is always published on this page, with its date.

This English version is provided for convenience. In case of discrepancy, the Spanish version prevails.